What do I get for my money?
125g of the finest quality hand blended tea (or 100g for herbal infusions) from around the world, personally created for you, in a decorative tin to ensure that it remains fresh. This will be labelled with a personalised blend description subtly referencing the personality traits of the recipient, and a serving suggestion label specific to the individual blend. A booklet containing some fascinating information about tea will be placed on top of the tin, and everything will be packaged within a smart black gift box.
How much does a blend cost?
Every original new blend costs GB£30 plus postage. As all the hard work of creating the blend has been done, for every re-ordered blend the cost is only GB£10 plus postage. For a further discount, you can order 5 refill packs of your blend for just GB£35 plus postage, or a 1kg reorder for GB£40 plus postage.
I live in Outer Mongolia, can I order my own personalised blend?
Yes, no matter where you or the blend recipient live, we will get your precious delivery to you safely.
How do I pay?
- When you go to the checkout, you will be asked to fill out your credit card details and once they have been verified the payment will go through the Paypal system to ensure your transaction is secure.
- If you’d prefer to pay by phone, call us on: +44 (0)1732 760808
Will my personal information be shared with anyone else?
No, we do not have access to, nor do we store any bank or card details. Any postal address details will be kept for the duration of processing your order, then destroyed in accordance with General Data Protection Regulation (GDPR).
What if I have special delivery instructions?
When you complete the original order form or the re-order form there is a field where special instructions can be placed. When the form gets sent to us, we will action your special instructions.
What if the recipient doesn’t like their blend?
In the unlikely event the recipient doesn’t like their blend, we promise that we will not take offence! Please let us know by emailing email@example.com and we will do our very best to rectify the situation.
How long will my order take to deliver?
We aim to deliver all blends before, or as close to your stated deadline as possible, but there may be unforeseen postal issues that mean it will take a little longer to arrive. If you require delivery to take place on a particular day, please let us know when ordering your blend. If it is likely to be delayed due to postal strikes, customs delays or anything else, we will email you to let you know as soon as possible.
For UK orders you should receive your blend within five working days.
For EU orders you should receive your blend within ten working days.
For International orders you should receive your blend within ten working days.
(We advise you allow at least 3 weeks for International orders from your order date to your stated deadline, to avoid delay issues)
Please be aware that these postage guide times are in accordance with the Royal Mail standard lead times, plus blend creation time. We cannot be held responsible for any delays due to unforeseeable circumstances once postage has taken place, such as postal strikes, customs delays etc.
How quickly should the recipient drink the blend for maximum freshness?
As all the blends are made from the finest quality tea or herbs, there is no reason why the blend will not taste just as good up to a year after purchase. However, please remember, teas and herbs must be stored in a cool dry place to ensure this is the case. We personally recommend the blend be enjoyed as soon as possible!
What if I wish to order my blend in bulk?
- We’ll more than happily create larger orders of your blends for you rather than the standard 125g of loose-leaf tea (or 100g for herbal infusions). We can blend any quantity required and even pack in beautiful biodegradable tea bags if preferred (minimum run of 1,000 tea bags). If you wish to order in bulk then please email us directly at firstname.lastname@example.org and we’ll get back to you as soon as we can.
- We do also supply wholesale to a variety of great tea businesses around the world. If you would like more information, please visit our wholesale page.
What if I want to give you some great feedback about my blend or the blend that I gave as a gift?
Please feel free to send us a message to email@example.com to let us know what you or the recipient thought of the blend. And please do share on social media!